I'm surprised by the negative reviews, which was the complete opposite of my experience! I completed an application and was contacted the next day. The application was similar to all of the other applications I have completed to adopt a dog. The following day Robin came to my house and did a home inspection which was great because they want to ensure it was a safe environment. Then, Robin came and met me to do an introduction with my dog on her day off. She helped us introduce several dogs to find my dog, Roscoe, his fur-ever friend! The entire process took less than a week and they are so helpful, friendly and amazing. I would highly recommend!