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  • Just got the car detailed today -- in fact the detailers Joey, Jamie and 'Quis (short for Marquis) just left. They were on time, polite and DID A GREAT JOB, and I would gladly work with them again. That's the good news. I had two problems with this company. Here's the one I can pin directly on the company -- They don't return phone calls, until after you have called and left messages about four or five times over the course of two or three weeks. Sometimes their voice mail won't even click on due to the "phone being turned off or out of the service area". I personally think the real reason is because their voice mail is full. The second problem I had (and I don't know whether to blame it on the company or on KGB Deals, from whom I bought the detail deal) is that my detail didn't include seats or the "headliner" (which is the ceiling of the car). These exclusions were NOT listed on my deal certificate. The detail guys said, "Well you had to click on a second link on the online certificate before you printed it out to see the exclusions." So I went online and viewed my certificate again. There was no second link to anywhere and the exclusions were not listed and nowhere to be found. I tend to believe this exclusion problem was the result of a screw-up by KGB DEALS, not the merchant themselves While I have your attention, I'd like to shout from the rooftops to NEVER BUY ANYTHING FROM KGB DEALS! This is the last deal I will ever buy from them. They have the worst service I have ever experienced from any deal site ever. They will NOT refund your money (or even give you an account credit) if a merchant goes south on you and does not honor the deal, or if they merchant won't return your calls trying to make an appointment, etc. You can't talk to a human and you will get stall after stall, week after week, and never get results. Keep your business with Groupon, Living Social, Deal Chicken, Eversave, Enamor, Voice Daily Deals or Local Dines -- all of them are reputable companies, but KGB DEALS IS THE WORST DEAL SITE ON EARTH!
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