These people are crooks! A friend tried to transfer a massage to me. When I called and tried to schedule it, they told me he had to call and confirm the appointment and the transfer first. After not hearing anything back from them for weeks, I called back and was told my friend had canceled his account so I could not get the transferred massage. Fast forward two weeks later and I see a charge from massage envy for $49.99. Of course, I called them and tried to get them to refund the charge. These people charged me a no show fee for an appointment they told me I couldn't have. After spending 5 minutes trying to get the person on the other end to understand why this didn't make sense with no success I asked to speak with the manager and he says he's the manager. Yeah, I'm sure the manager staffs reception. After this experience, I will NEVER EVER go to any massage envy facility. The person I interacted with (I think his name was Anthony) was completely unprofessional and tried to tell me they called me to remind me of the appointment even though I never received a call and he himself could find no record of said reminder call.