Since they first opened they've been busier than ever. What I don't like is being seen 20-30 minutes after my scheduled appointment. This has happened the last few times and it's unacceptable. What's the point of scheduling an appointment if you won't be seen on time.
I would rather be told that you're busy and schedule a later appointment even if it means another day. But if a business is booking my appointment and I'm on time and you make the client wait... they are over booking! Don't overbook to bring more business in $$$, it only makes you look disorganized.
Half the time they don't have a full time receptionist and the person doing nails is also answering phones. It doesn't seem blissful to me.
Btw tips are CASH only.