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  • Horrible business ethics on technicians. Had made an appointment for my two bedrooms and two area rugs to get cleaned. Went over the details over phone my their call center receptionist. She stated that their was a special of $99.00 for two rooms and that It was perfect for my needs and that the other carpets where to be $42.00 extra. I also mentioned that I live on the second floor on my condo and it has an elivator. She said that it wasn't a problem and they would be at my home between 3-6pm. Day off my appointment I get a call at 3:40pm stating a "crew" was enroute. Upon arrival I greeted the young men and wasn't given a business card nor did they wear shoe covers or take their shoes off. They then randomly split up into different rooms and met up together with wisepering and more wispering(red flag). To say the least I wasn't comfortable with them after that. One guy then makes a statement that it's going to cost $75.00 before they even start anything due to they would have to use a portable carpet cleaner and it's a second floor condo unit. And I'm looking minimum at $269.00 with all the extras "red flag." At this point I told them that price is not what was agreed on and they both started talking sideways on their receptionist stating she has no idea what she is talking about and that she is new and knows nothing about nothing. WOW!! Talk about disappointed in a company that is one, represented so poorly by untrained young men, two, have abrasive techniques on sales and service along with their soft skills, three, have such lack of respect of a fellow employee. Little to say i asked them to leave and have a manager call me. Also, note that they didn't attempt to leave me a qoute or any numbers to do what they where presenting/proposing to me. "LAST RED FLAG" Conclusion, I've been in the technical service industry for 15 years and I see these type guys come around more than I'd like to admitt. Stay far away from this company, and further hope you can find a more local company that cares what product they send to your home.
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