The manager should be fired. This is the worse running business I've ever encountered.
Made reservation on Wednesday to install a hitch on Thursday. The hitch was not in stock, but a neighboring store had one. I was assured the part would be picked up and ready for install at 8am.
I arrived on time, and there was no hitch. Lots of finger pointing and no accountability. After about an hour someone drove the 2 miles to the other location and picked up the hitch.
Then the installer couldn't figure out how to install it. They recommended I get the work done at my dealership, and warned me that it would be many hundreds of dollars more expensive.
I should have run. Instead I decided to have a hitch installed on my wife's car instead. Same deal. No hitch at this location, but they would get one from the other and set up an appointment for today (Friday).
Guess what? I'm on time. No hitch? Plus no installer is even working today.
There are about a dozen people waiting in line. Only one person at the desk (the manager). He's complaining loudly to a customer about how the IT guy messed up the storage alarm program.
I will never do business with this company again. I will caution my friends from ever doing business with this location. U-haul needs to seriously fire the manager. There is no organization there is no accountability, and there is no way that anyone should be subjected to the poor service standards at this location. I wish I could give it 20 stars. 1 star is far far far too generous.