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  • So my wife had a recall notice for her 2014 MKZH with 036,702 miles. I made an appointment at the Dealership where we purchased it back in 2014. I told the service advisor do not wash it nor do the multi-point inspection, why? I didn't want to get annoyed. When the car is ready, Michael gives us a suggested repair total of $1,661.26. Battery service-found battery cable corroded $29.95-see photo of battery taken. Air filter dirty $39.95-see photo. Engine coolant change $149.99 @ 32K while FoMoCo recommends 100,000 miles, wheel alignment $99.95-no tire wear, tires will need replacement soon $982.00--Costco includes rotation and balancing for the life of the tires, transmission fluid flush $199.95 @ 32K miles while FoMoCo recommends a change at 150,000 Miles--Mike said it's hot in AZ. IF the transmission has poor fluid, Mike should have made it a warranty claim. Gee, Mike did NOT recommend changing the tire's nitrogen as it could be worn out! This service department is either stupid or dishonest. As for these people working on our vehicles, NO. They can do warranty work but I had a problem with my 2014 Navigator. The front right strut was leaking and was changed under warranty. The next day, I noticed grease all over the wheel and underside. They damaged the half shaft seal and didn't catch it before releasing the vehicle to me. Trust me, anyone would know when they damaged that seal! I don't think they know what a Torque wrench is--if they removed any of your tires, best to check the lug nuts! I can NOT recommend this Dealership for ANYTHING! UPDATE---So today, 5/17/2018 I received a phone call from Camelback Lincoln. A survey is being sent to you and we would like a 5 star rating. I told the lady all of the above as it was being recorded. On the transmission fluid change, I told the lady the Service Manager should contact a Zone rep as my wife's car could have a transmission failure at such an early mileage. I requested that they contact me on this as I will fill out the survey as per our last visit. Let's see what happens as I will update if or not they contacted me again.
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