| rev:text
| - Capable of being a whole lot better and more consistent is this new upscale concert venue. An ambitious venture that should be supported and encouraged by the surrounding communities.
We have seen 2 shows here, in addition to having our wedding brunch in what has since been converted to the downstairs supper club. This is the year to figure out what is working and what is not, so we must be patient with them as they adjust to what could be a fabulous success. We want them very much to succeed.
That said, I have my issues. Poor communication, inexperience, and inconsistency are fixable only when open to criticism. Being able to accept and learn from mistakes are key to successful ventures that have a wonderful plan for entertainment, but this group may be new to whole house reservation dining and large groups. Staffing, buying, and service execution are critical to maintaining happy repeat customers and sustainable profit margins. The restaurant and music production businesses are both cruel to the unseasoned. Let's hope this group can manage both.
Overall staffing, execution, and food quality were accomplished and even exceeded expectations on our wedding brunch afternoon. I thought the day went so well I didn't give it another thought and praised the Music Box to anyone who would listen.
Then I found out what really happened on a couple of fronts with regard to our guests. One was actually confrontational between a bartender and close friend of ours. There was breach of contract, in that we ended up not having a quality draught beer available, due to the bar running out of it the evening prior. This problem was categorically ignored. Bartenders even proclaimed someone was running for cases of the product and that it would be available when it arrived.
I reached out on several occasions to have some closure on the obvious oversights during our fairly expensive event. When the draught beer offering was unavailable for our event, leaving only poor choices remaining, our planner was not made aware. Our guests were left to believe we have poor taste in choosing decent products for them. The beer in question was named in the contract, and no replacement of equal quality was offered or even discussed with us. It was not only ignored, but bartenders were not briefed on what to do in the event it or something similar was requested. They came up with excuse above on their own I was told. Additionally a dessert selection that we requested was at least replaced with an inferior selection. This was likely a post negotiation expense adjustment, also with no briefing for planner or payer. These facts we were unable to ascertain until the following day. I asked for no compensation, and only communication. I have been given no response to date, nothing since late April. I guess they beat me. Don't let them beat you. I suppose it is a choice when running a business and looking to control costs, that these folks will just not give you things requested and throw up their hands saying "everything went great! we did everything you asked." Everything but a few things we specifically requested, agreed upon, and paid for, but did not get or have any explanation or adjustment to compensate.
The cost of this review for a perhaps less than $200 in beer and food costs. That's poor mathematics and business practices if Yelp means anything. In a weird way I get it. I wouldn't want to give attention to minor details when I have so many other important things going on preparing for events during Rock Hall induction week. But I asked for explanations well after the event and followed up more than a month later. No response. Nothing. I hate writing bad reviews.
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