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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • DO NOT EVER GO HERE! I went today for an appointment for exam and contact lenses. They had a lobby full of people and very busy but a couple of the staff members still found time to decide if they should go to Mill or not tonight instead of helping the lobby full of people. After my exam I waited for a little bit before being helped to order contacts. I was helped (I use this word very loosely) by Duwayne. He proceeded to complain about other people not doing their jobs because none of my info was added to the computer system yet and he had to add it. He then told me my copay for the exam was $50. I explained to him I have a $10 copay for exams and he told me that wasn't correct. I then explained to him that the technician told me my exam was $10. He then told me that the exam was the $10 copay and the other $40 was for a fitting fee. I told him I thought that was covered with my insurance and he double checked my insurance and said I was wrong. He then told me my total for the day was $105. I asked where the other $55 came from and he stated that my contacts were $120 and that my insurance covered $105 so the difference was $55. What? That math doesn't work. I tried to ask him several times where the extra $55 came from because the math didn't work and he just kept repeating that the contacts were $120 my insurance pays $105 so the $55 was the difference. Never addressing my concern that the math didn't work out. During this whole time another staff member was yelling across the lobby to other employees to find out where they should go get pizza at after work. Which then became the focus of employees rather than customers. At this point I just paid the exam and fitting fee (which I didn't think was my responsibility) and left very frustrated that Duwayne was ignoring my concern of the math not working out. On my way home Duwayne called me to inform me that I was right and he shouldn't have charged me the $40 but that he entered my info incorrectly. I asked him to just put the refund on my card and was originally told he wasn't sure he could do that. He then told me to just come back and pay another $15 and then the contacts. I asked again where the $55 came from because the was he explained it the math didn't work. This time he did answer my question and said that I had a copay for the contacts too. Now the math added up. I told him I would of bought the contacts originally if he would of explained that to me when I first asked. His response was if I would of just paid the money it would of explained it on my receipt. So apparently it's okay to ignore your customers questions because the receipt will explain it. Doesn't make sense. He did eventually put the credit on my account even though he was very reluctant to do so and told me multiple times that he wasn't sure they could. He had to ask a manager if it was ok. Bottom line the employees care more about where to get food and drinks then helping their customers and doing their job correctly.
http://www.openvoc.eu/poi#coolReviews
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