I went to drop off my overnight letter & I did not wait in line because it was already paid for. I dealt with the front desk clerk & he was so not meant for his job (customer service wise). When I got back to my office, I realized I accidentally forgot to tear off my receipt. I called & spoke to "Greg". Not only did he put me on hold, but he actually came back on the line to let me know why it was taking extra time. He was polite, patient & he gave me my conf number over the phone so I would not have to drive back again. Every time I visit that location there is a long line but they do the best they can. Thank you Greg.