This is s great representation of a bank that has little care for the customer experience. I tried out this bank thinking I would move from the big four. It was not a score. I was unable to reach phone customer service after holding for a hour. I was unable to access my savings account at the arm. Check prices were outrageous. No personal bankers at this location when I was there to close my accounts. They didn't even ask me why I was closing my accounts. Terrible bank, subpar company.