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  • Was forced to use their kennel due to last minute travel changes on a holiday. Every other place in our price range was booked up weeks in advance and this was the only kennel with openings... this should've been a red flag, but I was so relieved to not have to cancel our plans that I thought nothing of it at the time. They had small indoor kennels with minimal to no bedding, and some of the staff lacked the compassion I'm used to at other places. However, they were very inexpensive and, like my usual kennel, part of an animal hospital. When we arrived to pick up our dogs a week later the receptionist said the veterinarian needed to speak with us first. We were told our dogs had to be separated because one of them developed a rash on his testicles. The vet said it was likely from the cleaning fluids. We were given some ointment and a "free" follow-up. After we got home we took a closer look and realized this was not just a little rash; his skin was so raw it was bleeding! In order for this to happen in just 10 days they must've been using some very harsh chemicals and not provided proper bedding for him to lay on. The area took so long to heal it actually required two follow-ups, which they didn't charge us for. As long as they have corrected their cleaning process and now provide sufficient bedding I would say go ahead an use them for a SHORT stay if you have limited funds. However, I wouldn't feel comfortable leaving my pets there for an extended stay.
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