| rev:text
| - I am beside myself right now. My server was incredible but cleary intimidated by the owner...in fact fearful of this rotten human.
I have been a small business owner for decades..I get that their can be issues...
Cockroaches dancing on my chicken, salad, bread and wine? Is that cool with you? Not with me, however, I understand it can happen in a food establishment.
Owner came out after being requested of three times, I just wanted him to get the giant bug off my table as my purse was on table and I didn't want it to crawl in..Finally he comes out and.watches the flying sewer roach walk across all my food (i was sitting outside) after watching him for about 2 minutes...grabs the bug out of my wine, places him on his arm and says "this bothers you?" Allows the huge roach to climb all over him. (DISGUSTING) " Why yes it does...my plan was to take my leftovers to work tomorrow." He says "And now, you are not going to take the leftovers?" "No, that bug crawled all through my food." He let's the bug fly free in the wind with a brush of his hand and walks right back into the kitchen.
server brings my bill and says the owner was nice enough take the meal off. okay BRAVFRICKINO!!!!!!!!!! but replaces it for a bill for the wine. He told the server to tell me that I drank more of the wine than the roach did. I told the adorable server who was so embarrassed, I was not going to pay the bill..She explained that she would be fired if I did not. Just like she told me when I asked her originally to get the owner/manager when the bug was on my food.. I paid the bill and tipped her handsomely and told her she needs to find another job as she is very good at what she does.
My experience was horrible, but the way the server reacted was more than concerning...Kind of like how a battered woman would react.
Btw...this occured two weeks ago...has taken me this long to make sense of what to write...stunning, and obviously this dude has a screw loose. Andddd after posting this all over facebook and telling every single one of my clients, and will continue too...One of my clients/friends contacted the original Floridino's...The owner there was embarrassed for this man's actions and offered to make it right..Now that is customer service...These two businesses are not at all affiliated. Do not go to this resturaunt...Many people left after witnessing his condescending nature..I was left furious for the evening...Try the Floridino's on Alma School...I've heard they are very very very good...and I already know the practice excellent customer service.
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