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  • Decided to try Safeway's home delivery. Glad we used the "free" delivery code for the first delivery (and last delivery). We didn't set our expectations very high, we knew there would be some product change out due to the lack of bar code/item number ordering, no biggie. Over half our order wasn't even packed to be delivered. The delivery driver was really nice and very professional. We called customer service right after the driver left and were greeted very ho-hum, you called for what? The gentleman on the other end of the phone wasn't very concerned with taking care of the customer. His fix was to credit an item that was rotten and the remainder of our order would be delivered before end of day. NOT! We got a phone call at the end of the day that the delivery would not be coming back out to our house today, so we would have to reschedule the delivery. Good thing we were trying their service and didn't have an immediate need for the items they neglected to send the first time. Over all we are really disappointed in the quality check for the fresh items, accuracy check for the items ordered and the lack of customer service provided by the initial gentleman on the phone. Safeway delivery made no real effort to take care of us the customer.
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