What's the point of having online scheduling (great idea!) if the staff at the facility don't honor it? I understand if there's an emergency but I scheduled a time, with 3 people in the office, and watched them give away my time slot 2 times. I waited more than an hour. Very irresponsible and unprofessional. And their behavior and mistake in not watching their own scheduling screen (yes they show you who's next!) didn't even get me a sorry response. Just what I expect from Banner for not being mindful of other people's time. Guess I will stick to my PCP next time.