I live in Vancouver, BC, Canada and I own some properties that I rent out in Las Vegas. I use Nicklin to manage those properties. Overall, I would say that they are a very responsible property management company. They would quickly get my attention on issues that arise, and they would just as quickly resolve them.
My only gripe with Nicklin is that it doesn't have a dedicated account manager. Nicklin has multiple departments (field agents, leasing, maintenance, etc) and I have to figure out the right person to talk to on my own. I would much prefer to have an account manager as my one point-of-contact, so I can raise my issues with the account manager, the account manager gets his team to resolve the issues, and the account manager gets back to me.