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  • HORRIBLE HORRIBLE HORRIBLE HORRIBLE! FYI-long poor review to follow: LA Fitness is an example of a business model failure. Their only goal is to increase their profit, they do not care about their customers. Unfortunately, there are too many customer service and equipment violations to site. However, I'll mention a few. My boyfriend and I started a fitness plan for me and after 3 solid months of working out together the management approaches him and says, he is training me and proceeds to completely disrespect us and argue for almost an hour and revoke our memberships because we objected to their accusations. We were informed by other members working out with their best friends etc this was happening and that they were also "disciplined". Secondly, their staff is treated abhorrently! They hire the greatest staff, for the most part, and proceed to overwork them and might as well not pay them at all because it's substantially under the minimum wage but they get away with it by saying it's commission, which only few are talented enough to exploit. Third, for the price customers pay and the condition of other gyms their equipment is outdated and not the cleanest. This location in particular constantly has issues with cardio machines. Lastly for any of the executives reading this which you probably don't; I have a International Business Degree and I could write an extensive case study with LA Fitness as my example to how NOT to run a business. For anyone reading this PLEASE GO SOMEWHERE ESLE!
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