The AC unit on a rental property that I have in Maricopa went out in early May. My Home Warranty Company chose Effertz Air as the company to perform the service all. Effertz was incredibly responsive to the call as well as in filing their diagnosis with the Warranty Company. The Warranty Company denied the claim that the compressor needed to be replaced and all communication with us, via Home Warranty Company, stopped. When I reached back out to the warranty company, they directed me back to Effertz.
Marshall at Effertz was absolutely amazing. He walked me thru his diagnosis, what his role and responsibility was as a company contracted for the service call and was incredibly sympathetic when he had to deliver the message to me that what he had reported to my warranty company was not what the warranty company was telling me as reason for the claims denial.
Replacing a compressor is not cheap (although cheaper than an entirely new AC unit) and Marshall talked me thru a lot of options that were available to me and what was most cost efficient as we attempted to prepare our rental property to go on the market. What I was MOST impressed about: Marshall wasn't interested in slapping a bandaid on the unit in order to just get it to pass a home inspection and get it sold. He understood my need to make sure that we were not sticking the next owners with the same problem. That spoke volumes of his integrity and his work ethic. I am hopeful that we're going to be able to come to a solution that is equitable, just and right for both Effertz and ourselves. I appreciate all of Marshall's efforts to this point in our plight.