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  • This location is not up to Starbucks standards. I asked for a refill on my passion tea and the response was "did you just get in the drive through because if so I can't do a refill. I said no, I got it at another location much earlier today but I'll just get a water. .she said ok venti? I said yes and I'll also get a veggie breakfast sandwhich." I handed her my gift card and debit card to reload it. I said I have a coupon code and I had to repeat it twice. She could have just asked if I got my drink in a drive through and gave me the discount for having the same cup and listened for the code better or ask to see it on my phone to get it right. My breakfast sandwhich was cold in the middle and the guy before me got bacon and was asked if that is what he ordered. He said no I thought I ordered...and it was as different one and not the one I ordered. This location is always hiring. Maybe they were new but it seemed more like a lack of customer service skills. I wonder where the supervisor was during all of this. These people need training and the supervisor should have corrected the mistakes on the spot.
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