I had a horrible experience with Safeway Tours. I called them four different times to book a reservation. On the fourth phone call, after the 10th ring, someone picked up. I booked the 1:45 bus to Fallsview from their Yonge/College stop. At 1:55 I knew the bus would not be coming due to the Dyke March parade. I called Safeway three times and after the sixth ring the operator told me to go to the Spadina stop for the three o'clock bus. Why couldn't they call me to tell me this? They take our phone numbers but they do not call us to inform us of changes. I don't understand. Upon arriving to Spadina after walking from Yonge and College, a HUGE crowd formed. Once the bus arrived, everyone started pushing to get on the bus. Safeway Tours does not know how to organize the lines. A person on the bus told the tour guide that he had to take a taxi from Yonge and College to Spadina and the tour guide was getting angry with the passenger. I told the tour guide about my experience but she did not care to listen and told me to call the head office to complain. Safeway should ask people to form a line for Platinum/Gold cards, reservations and then the blue card. What a horrible experience! I won't be taking Safeway Tours again! Do not book this bus if you are looking for civilized transportation. Total incompetence.