| rev:text
| - My wife and I went to the Boxwood for the first time earlier this evening. We chose to sit outside on the patio. We thought we'd start with coffee, and go from there...one for myself, and a decaf for my wife. Unfortunately, her cream curdled like cottage cheese the moment she poured it into her cup (strike 1). The waitress brought another decanter of decaf with a fresh cream and a new coffee cup. This time the coffee cup had big lipstick stains around the rim (strike 2).
We pointed this out to the waitress, and she told us that it could be wiped off. I honestly did not know how to respond to that logic (strike 3). We politely asked her to bring a new one, to which she obliged. Only now there was dried on food particles all around the cup, inside and out! (strike 4). You could see and feel them with your finger around the entire inner portion of the cup. I walked over to where the waitress was at her outdoor server station...I said "please run your finger around the inside of this cup". She said, "oh, I'm sorry. This cup has probably been sitting outside for awhile, that's why it's dirty". I told her that wasn't the reason, and that dried on food on glassware tends to mean their dishwasher tank needs to be drained & refilled with clean water, and the screens/filters need to be cleared of food scraps/debris. She then looked at me sideways, smiled, and put the glass into a bus tub filled with cold water that was situated beneath her outdoor server station (used for cleaning tables), and gave it a wipe with a rag. Seconds later she appeared at our table with a coffee cup. Was it the same one she was wiping out with her rag a moment earlier? I'd like to think not, but based on what I'd seen and heard up to this point, it wouldn't surprise me in the least (possible strike 5??).
I then told her to forget our order as we were leaving. I went inside and explained the whole ordeal to what appeared to be a manager. I told her I was willing to pay for my coffee (even though I'd only had a few sips). I also asked if their dishwasher was functioning correctly, and if the rinse temp was up to the health code's 190F temp. She nodded, said yes. I suggested that she might want to consider draining and cleaning it. She told me not to worry about paying for my coffee, and at that we left.
Having worked in the food & beverage industry for many years, I was appalled by the unsatisfactory level of sanitation. This place really needs to monitor and/or train their staff in proper food handling procedures.
Don't get me wrong, as our server was very polite, but the poor girl was totally clueless regarding correct food handling procedures, cleanliness, etc. I blame part of this on poor management, and improper training. The rest just boils down to a lack of common sense on her part I suppose.
If The Boxwood's dirty glassware and cups are inserted into racks (which I presume they are), then placed inside a dishwasher, it's safe to assume that many coffee cups sharing those same rack(s) suffered this fate.
Here's a suggestion; Drain and clean your dishwasher a little more frequently...then check soap levels and temperature. Follow this up with an inspection of the dish-ware before distributing to patrons. When I drink a cup of coffee, I'd rather not have lipstick stains, and remnants of the evening entrées spattered all over my cup.
Several negative health code strikes within 10 minutes of being seated!
Wow... we won't be visiting The Boxwood again.
Oh...one more thing. The Boxwood is located within a war veteran's memorial park. A place where my family and I have gone for decades to honour our soldiers, past and present. How on earth is a supposed high end restaurant able to operate within this park?? Do they at least offer a percentage of their profits to the veterans and their families? Somehow I doubt it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)