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| - Overall terrible experience! Save yourself some time and frustration by going with one of the many competitors.
My experience started off great with my in home consultation, Rocky came out to my home and together we quickly developed a plan for installing cabinets in both my garage and laundry room.
Things went down hill from there, my installer Saul was a horrible communicator and appeared to be super irritated about being at my home to complete the project. In the process of installing the laundry room cabinets Saul damaged the trim around my laundry room door and the walls of the laundry room while carrying the pre-fab components in to the work area. He left the job site with exposed staples in the laundry cabinets creating a significant safety hazard for my family. One of the doors on the garage cabinets was not properly installed which prevented it from opening and closing properly. Caulking and trim work was amateur at best and required a great deal of interaction from me. He also left the job site (AKA- my garage and drive way) with a nice layer of saw dust, a token reminder of our time together?
Obviously I was disappointed with the product and service so I called the office to get resolution to the install issues as well as communicate my dis-satisfaction. They sent another installer out to look at the issues and take some photos. He was very friendly and fixed the door on the garage cabinet and the exposed staple in the laundry room. He said he was disappointed in the quality of the work he saw and said "I wouldn't want this quality of work in my own home", he asked who my installer was and I told him it was Saul. He replied "Oh, ok- No hablo" and then chuckled. He apologized and said that he would take his photos back to the office and speak to his boss and that I should hear back from them later in the day or Monday.
Monday morning and afternoon came and went, no call. I called late in the day on Monday and began my experience with Jim, the Operations Manager. Jim did not seem to understand or care that I was frustrated by the lack of followthrough from his company. He simply stated that it had only been a day, What?! Your second installer was at my house at 9AM on Friday and it was now approaching 5PM on the following Monday. Either way Jim didn't care, he hadn't gotten around to me and I still wasn't a priority. It got worse from there, Jim's customer service and resolution skills include accusing customers of being "evil", stating that I was "only looking for money" and that I was lying about the damage done to my home.
Additionally Jim could not seem to grasp the idea that I wouldn't permit the original installer, Saul, back out to the house to fix the issues. He actually told me that I don't get to tell him how to run his business! WOW!!!
Jim did offer to come out to my home personally but I didn't feel like it was worth continuing down this dead end road.
The WORST CUSTOMER EXPERIENCE EVER!!! Spend your money elsewhere! I have cut my losses at this point and am focused an using all forms of social media, the BBB, Registrar of Contractors and potentially news channel 10 to warn all other potential customers to BEWARE!
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