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  • Been in Gilbert for 12 years and have come here many times. Good service until this past year when things have gotten sketchy and tonight was the final straw. I'm not sure if management has changed or what but we walked in and stood at the front counter for five minutes and no one came to seat us. I walked out the door and in again thinking maybe there's a bell or something that didn't trigger. We waited another five minutes that felt like another ten minutes. (Yes it was a real five minutes measured by the stopwatch on my phone) So total time waiting to be greeted or seated was 10 minutes! So we walk in to seat ourselves and there's a server (Sheyanne) leaning up against a wall chatting away with another server. She says "I didn't hear you come in" and looks at us like we're intruding. How dare we seat ourselves after being ignored for ten minutes. We were supposed to get frustrated and just leave so she wouldn't have to work. Basically she was too busy blabbing away and neglecting her job. We order and eat. She then plops the check on our table and says "Really appreciate if you pay this right away because we have to close our register." So I set out my credit card. For ten minutes she doesn't pick up the check. I said to her "I thought you wanted me to pay this right away." She says "Yes you have to go up front and pay." What?! We weren't ready to leave yet. If she wanted it paid she could have picked up the check. I know you usually pay up front when you leave but I've also had servers there pick up the check for me from my table many times. If she was in a hurry to have it paid why wouldn't she offer to take it for me? Anyway, the check gets paid and then she tells us she's leaving and another server on the opposite side of the restaurant is available if we need anything else. Bingo! OMGosh, what she wanted was her tip before she left! For the next 30 mins we are never checked on and made to feel like we are imposing. So much so we think maybe they're closing until about a dozen new people walk in to the restaurant. Who, by the way, were all made to gather at the front waiting to be seated just like we waited. Arrggh! Fail! Please, avoid Sheyanne and this place, drive two miles east on Warner Rd and go to Denny's. Really, multiple bad experiences at this IHOP in the last nine months.
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