Had Richard do work on my yard prior. Original day he was supposed to come out he said something came up and needed to reschedule. I was ok with that and we rescheduled. Him or his workers came out to do the work and one damaged tube on my irrigation set up. I let him know and he did promptly have fixed. Touched base with him few months after for yardwork and he took time to quote me and everything else. Day came and went and no show or call saying couldnt make it? Sent him an email and all he could say he is on big job and best if get another company? Considering he had time to quote I would think there shouldnt have been an issue. The work isnt bad but trick is them coming out when they say they will. Was gonna refer friends and family but think not. Being reliable is important I think.