Just came to this place and arrived at 515pm to find the door locked. Sat in the car a moment to find a lady cleaning the window. I asked at 528 what time they close bc I thought it was 530. She said oh we are open tomorrow at 11-4. I said no what time did u close today bc I was here at 515 and the door was locked. She said we close at 530 and i was mopping the floor and didn't want anyone to fall. To me that's bad service. I know u may want to get out as soon as you can on a Saturday but u don't lock the door before end of business hours. I drove 25 mins to find a locked door before end of business hours. Shame on you.
follow up:
After writing this review, the manager did get in contact with me and seemed concerned about this. She assured me that this was not considered appropriate and not how they operate. She stated that they take their last customer as closing time and it is expected with the job that they will be there past end time. She offered a free haircut, which at first I did not plan to use as I did not want to go back. I ended up giving them a second chance and they tried to make up for it. It was a long wait but was a cool experience. It was so busy so I am not sure how that particular employee managed to close and lock the doors before closing time.