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| - We are in the market for a luxury SUV. We wanted something reliable so Acura, and Lexus are our choices. At this dealership we dealt with a sales person named Mike.
We visited an Acura dealership, and this Lexus dealership for test drives. There is a sea of difference between Acura and this Lexus dealership in customer service. The Acura dealer sales person greeted us well, and showed concern, and enthusiasm to win our business, without being pushy. The sales person at this Lexus dealership behaved as if we were not welcome there, and seemed as if he is convinced that we are not going to buy anyway.
When I asked for a business card, he even said that it was not necessary.
Even if I end up buying a Lexus, I will not step into this dealership ever in my life for purchase, or service, though this is the nearest dealer to our home. Because of this experience Acura is now a preferred brand for me, and Lexus probably lost a customer.
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