| rev:text
| - Stay Away!
I purchased a Certified Pre Owned (CPO) Mazda from this dealership and my review is a reflection of my experience with the three employees I dealt with.
I saw a car listed online and of course the description did not describe any of the flaws with the vehicle (I understand this is standard practice in the industry and I am not holding this against them). Normally this is why you see and inspect the car in person before pulling the trigger right? Being an out-of-state buyer and not being able to do that. So I relied exclusively on my salesperson Brett to give me the details on the car.
I asked him three separate times by e-mail, on the phone and by text message to be my eyes for me. I asked him specifically if there were any small nicks and chips on the front of the car. The car had less than 7k miles AND it's a CPO, so I figured there wouldn't be any major damage, but small ones can be missed and are hard to see in photos. Each time he assured and reassured me the car was "SPOT ON" and that I can trust him because he is personally very "anal" with his cars and "cleans (his personal) car with a q-tip".
Cleans his car with a q-tip? I don't even do that. So, naturally, I gave him my trust. Despite using some casual / off-colored verbiage in small-talk, Brett was very responsive to all of my inquiries and then passed me on to his manager James.
James told me that they "mispriced the car by $2000" but would honor the listed price if we came to an agreement within 24 hours. He also mentioned there was "another buyer looking at the car" but since my credit was better, it would be no problem for them to close this deal for me.
I paid my deposit and booked a flight to Phoenix the very next day. I asked Brett if they can send a courtesy shuttle to pick me up. He told me he would personally pick me up from the airport. Brett picked me up curbside as promised and on-time. He is going above and beyond for me by doing that.
We arrived at the dealership and the car was waiting for me outside office. It had just been washed and detailed. The car looked great from a couple feet away. But then I started inspecting it more thoroughly and found the following...
The hood had paint chips down to the metal (aluminum).
The windshields had pits all over the surface and a couple of small tiny cracks that is on the verge of turning into a spider crack.
There was a curb rash on the back wheel 1/8th length of the circumference and a smaller rash on the front wheel.
There was a small dent on the passenger rear quarter panel.
I felt MISLED AND DISAPPOINTED.
Brett set my expectation high with his description of the car but there is no way that this car was "SPOT ON" by anyone's definition. I was disappointed with Brett but figured I will talk to his manager James to renegotiate the sale price. We agreed on the purchase price based on Brett's "anal" description of the car. And since his description was absolutely false, I figured there's a chance they can make it right by reducing the price of the car. Wrong.
My experience with James was nothing short of frustrating and downright insulting. In my 10 minute conversation with him, he looked me in the eye twice, maybe three times, at the most. The rest of the time he was staring at his computer trying to convince me how great of a deal I was getting. He questioned my intelligence and was very dismissive of my feelings about the whole situation. He used classy lines such as...
"I just don't get (why you're making such a big deal about this)"
"It's such a great deal, even if you paid to have the paint fixed you'd still come out on top"
"we replace windshields every day here in AZ, it's normal to have pits like that"
"too bad you don't live here, my guy can fix the paint chips for $100"
"the hood is aluminum so it won't rust (even though the chips have gone through the primer)"
"if you're asking me to take anything off the car I can't do it"
I never heard the words "I'm sorry" during my time there. I could tell Brett was in no position to reduce the price and James' smug face told me he knew I was a long way from home and that he was going to exploit my circumstance.
Was the price I paid still a good deal despite the flaws? Yes. Would I live through that ordeal again to buy the car at this price? Absolutely not. I'm going to give Brett the benefit of the doubt and believe that he simply didn't inspect the car as thoroughly as an anal person who cleans his car with a q-tip would. Brett gets a 3 star from me. James gets a solid 0. The finance manager also wasted my time trying to sell me his extended warranty/service plan and for insinuating I was financially irresponsible not taking him up on his offer. So 1 is an honest rating based on my first and absolutely last experience with this dealership.
I really wanted this to be my first positive experience at a dealership but I guess I will have to wait a little longer.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)