Placed an order for a 3 piece Christmas tree and base in May and waited weeks for it to be poured and fired, no one ever called to say it was ready. Finally made a trip in to find out 1 piece and a base was available and NO paint but that the paint was on order, waited for a call on the paint arrival but never received one. Again made a trip in to find all the pieces finally ready and paint available but the tree sections would not fit together since as any ceramic business owner should know, they have to be fired together in order to fit. Asked for our money back and Janet was very nice about it, she took all the information and said she would contact the bank for the refund, 2 weeks later still no refund, she gave the excuse that the batch was not closed. To make a really long story shorter I had to dispute the charge through my credit card company since she would not follow through with hers and says she will call back but never does. Beware they say the have thousands of molds and can poor you anything but the wait is long and may not be worth it. No one should run a business this way.