I was impressed with Beauty Studio's customer service before, during and after my appointment. My hair was lovely... the end of tje braid's ponytail could have used a curl, but overall it looked terrific. My artist was 10 minutes early, which was fine. There was one issue, but the owner looked after it with amazing consideration. I got one side of my hair braided back and around toward the other side and pinned. The other side was curled. Super fast. The artist was really nice.