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  • My girlfriend and I stop at Rosati's on Thomas Road fairly often. Last weekend we ordered our usual pizzas and sat in our usual booth to wait. After about 20 minutes it became clear that our order had fallen through the cracks, so we inquired and were told that the food would be right out. Well, they screwed up the order, took too long, and gave us the wrong pizza. When we pointed this out to the manager, she was very polite and worked very hard to rectify the mistake to our satisfaction. It's one thing to make a mistake, but it's quite another to fix that mistake and take care of your customers like Rosati's did in our case. Sure, we lost a few minutes, but the staff worked very hard to make sure that the problem was fixed. This was the first time we'd ever had a problem at Rosati's, and they made certain everything was okay. I know lots of people like to complain, but this Rosati's location did fine by us, and we'll be visiting again soon.
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