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  • This review is mainly for hilton grand vacations on the boulevard near circus circus. The one star is mainly for the manager of this hotel (lady with spectacles with african american descent) . We stayed here for 2 nights during christmas. We were 4 adults in the room with a baby. Some couple totally unrelated to us was able to open our door at 4 a.m. at night and get in. It was an accident but the security system is flawed. They were shocked as well. We were lucky that it was an accident but it could have been somebody with wrong intentions. We explained this to the person at checkout just for him to know. He was nice and he said its better you explain this to our manager. So this african american lady with spectacles comes and all we expect is some kind of apology for this service. Instead she denies it was a security flaw and she instead blames it on us saying that it was someone from our room who could have opened the door. We do understand Hilton is a reputed a hotel chain and employing such managers is only going to make things worse for them. I am a hilton honors member and I even did not bother for collecting the reward points for the stay as this was a totally bad experience. There were other issues which we do understand could happen: - the toilet would not flush at around midnight and we had to get a service person at that hour. - the booking was done on hotwire where it says hotel chooses the room for 4 adults. We expected 2 queen beds but it was just a sofa bed which not very comfortable. I ended getting back pain. All in all, it was a very bad experience, which was made worse by the manager at this hotel. The rooms as such was ok, the people at front desk were good.
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