My husband and I went into to look at drills. No one working in hardware. Asked the very nice gentleman making keys for help. He said he would get monte, he was helping someone. Then went to customer service, she said she would get monte, he was on the fork lift. He walked by twice, looked at me, but never come into the tool area. A very nice and knowledgeable customer came over, who uses the drill everyday. He answered all of our questions. We ended up buying a $399 kit, with no help from any Home Depot employee. The best part.... when we went to the truck, monte was sitting on the curb smoking. Very disappointed