About: http://data.yelp.com/Review/id/g3qkBRzsh7YyhTa-Gq-cZg

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About: http://data.yelp.com/Review/id/g3qkBRzsh7YyhTa-Gq-cZg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-03-11 00:00:00 (xsd:dateTime)
itemReviewed	Pizza Hut
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I first tried ordering online but after several attempts I realize they were having system issues, I decided to call. I get a pretty helpful cs by the name of Jade. She was very patient with me. I was made to feel she understood what I was asking for as I repeated several time what I was looking for. Now I don't order front Pizza Hut often and can say today will be my last! The young lady Alya delivering was kind but I know well enough better to check my food. Before I can do that she asked to see my card that was used for the order. I grab it and she tells me "sorry, this isn't the same card used" I come back with well is this even the right order. She has a puzzled look on her face and says "you know what, your right...I have the wrong card receipt but your order should be correct" Before she walks away I asked to see my pizza and guess what...they are made wrong! Alya leaves with one of the pizza's. I decide to call them as I notice the crust is wrong on the pizza. Jordan who reports he's the manager comes onto the line lacking empathy and apparently is not full trained in all areas of his job as he did Not know how to refund my money. I have a new pizza but terribly afraid to eat it. Alya returns back with the correct receipt and the correct pizza. Thanks but no thanks. I'll reach out to upper seasoned management on Monday! I am so done with Pizza Hut! Update: I call and speak with Ashley who reports she is a manager. I inform her of the incident and my interactions with her staff. She went to complete radio silence! I asked if there was a plan in place as I was not the only customer who had issues with this location on Saturday night. She came back with a generic response which is fine. I asked for corporates info and she claims it gets kicked back to her! She offers to leave my name and number for her boss which I believe she reports he's a district manager. I do let Ashley know I'll be requesting a refund and she offers to take care of that. She checks her Saturday receipts and tells me "your card was declined so you were Not charged for your purchase" Ashley please don't insult my intelligence, if my card was declined Pizza Hut would have NEVER made the delivery! So yes please and thank you...have your manager call me!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Abeni

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