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  • Ate here tonight with my wife and a colleague. We were seated in a dining booth by the entrance. Service was less than stellar - it was shockingly bad considering how fancy Moxie's is made out to be. Our male waiter named "W" (ear rings, nose ring) asked us what we wanted to order for drinks. My wife's Bellini was incorrectly printed on her menu so she asked for the price to be honoured - "W" made it seem like it wasn't his problem - with a lot of effort he asked his manager who took a dollar off the price. Then when asked what came as a side order with my main course of a blackened chicken burger - he gave a muddled high speed description that would need to be digitally slowed down to understand properly. Understanding two out of three words, I ordered a side salad with my burger. When my colleague put his order in and asked what his choices were, "W" replied with "whatever I said earlier," with a blank unempathetic stare. The sass was just oozing out of him with every sentence. He acted as if he was the owner of the restaurant and we were patrons not worthy of his time. Our order arrived and was delivered by yet another rude server this time a female. When I asked her for a bottle of ketchup and a side of hot sauce she sarcastically replied "both?" She proceeded to lazily put pepper on my wife's salad and my colleague's and suddenly left without even asking me if I wanted some on my salad. I called her back and asked her for pepper to be put on my salad. She made one turn of the grinder and suddenly left again. I called her back once again and asked for more. She reluctantly applied more, acting like she was holding the last supply of black pepper on the planet. The same feeling of unimportance oozed out of her. Albeit the service, the food was quite good I'm happy to say. "W" came back and asked how everything was going, annoyingly we said "good" even though all three of us were quite annoyed by the service journey thus far. After paying our bill and asking for three waters (delivered politely by another male waiter) we chatted for a few minutes closing our night when "W" reappeared and quickly whisked our waters away in an effort to get us out of the restaurant even though there were no other waiting parties by the entrance. Usually waters are cleared after patrons leave, it was his way of saying "get the heck out of my restaurant." I left this brief review with the front welcoming team who were very apologetic and tried to flag down their manager who was in the lounge tending to other guests. The effort was appreciated nonetheless. This review would have been rated one star if it wasn't for the food. It is thus an effort to warn future patrons from attending a restaurant that hires less than experienced waiters and waitresses who go by an alternate philosophy "the customer is not always right." The abysmally poor lack of employee training is quite evident. They know nothing about customer service or the value of a positive user experience.
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