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  • I had a negative customer service experience in dealing with True View Windows & Glass. A small component (locking-latch) on my sliding glass door that True View installed for me a few years ago broke. First issue: When contacting True View, they directed me to the manufacturer, even though I have no relationship with the manufacturer, and set manufacturer has been purchased by another company. Upon calling the manufacturer, they referred me back to True View as they were the company I bought the product from. True View opened a warranty claim, and referred me back to manufacturer. Manufacturer referred me back to True View. Back and forth, fun... Second issue: While the part (and labor) is covered via Warranty, True View neglected to tell me that it would be 3+ weeks for a repair. True View blamed the manufacturer of the door for this delay, even though True View boasts a "24-hour service" on their website. Third issue: When asking True View to have their technicians perform the repair themselves, and me saying that it was a security issue for me to be unable to lock my door, they said that I would have to wait for the manufacturer. I asked them to fix by a set date as a final deadline, and if they did not, that I would be sharing my frustrations. I also asked to speak to the owner or manager, and the agent took my name/phone, but I never got a call back. Instead, I got an email from someone telling me to "not threaten me, my co-workers or this company with what you will do if you don't get your way in the time frame that you feel is reasonable" NOTE: I never threatened anyone, I simply wanted to give True View a chance to resolve an EASY customer service issue, and probably a 10 min repair job. Instead, they turned around and made me feel like I was to blame for True View's lack of service. I originally bought from True View, at a higher cost, based on the service that I expected to get. Instead, I got no service, I simply got "the run-around", and a 3+ week delayed service (from a 3rd party) for a simple repair job. Be aware before you buy.
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