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| - This is for the LIBERTY VILLAGE location. I have been to both locations.
I went to this location on a groupon for 1 year unlimited laser for 6 small areas (I only got treated 2 areas) as the area zones changed when I arrived but frankly, I was too lazy to argue.
This clinic really is a hit or miss, but mostly a miss. On some days I would come and the technicians would be great, my appointments would be booked quickly, and i was on my way without a hassle.
Other days, the technician would seem very inexperience, apathetic, and the receptionist could care less.
I had a very unpleasant experience recently with this "clinic" though that prompted me to leave a review on Yelp. The voucher that I bought was valid for a year. I had no idea when this year would expire - I was under the impression that they would inform me of my expiration date after my last appointment and book no further appointments. I guess they didn't. They booked me for an appointment, and even when I called to say that I couldn't make it down (not knowing that voucher was expired), they said I would be charged a $50 fee. So I literally rushed there from class, wasted bus fare - only to arrive to the stone cold receptionist who looked at me bewildered and said:
receptionist: " um, your voucher is expired - so yah, unless you want to buy another one, it's expired so we have no idea why you are here."
me: "if it was expired, why didnt they inform me of it last time before making another appointment? I just rushed all the way from class to get here"
her: "well, they dont know until they open your file, so, they didnt know."
After looking at her in shock for another few minutes she said
her "well, yah. sorry."
me " im glad you said sorry. bye"
Honestly I could have made a bigger deal out of the situation but by that time i really had no more energy. I just will not be returning to this clinic anytime soon.
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