It seems changing your name and location did nothing to improve the experience in the service department. I came in with an issue and was told it is within normal operating standards. However they have no problem trying to sell me on their crappy transmission flush or their coolant replacement.
Took it to a real mechanic and they showed me exactly what's wrong. Given I had paid for their aftermarket warranty on their advice that Kia warranty is not good in Arizona, I still had to pay $800 out-of-pocket air-conditioning repair at another mechanic. The manager is so rude, I didn't even go back to tell them about the repair. Not worth my time or energy to have that discussion. Employees seem to turn-over quickly there. Even when they shuttle you to where you need to go, the employees driving you will complain about working for this dealer.
Still love my Kia. Would recommend the car to anyone. I hated the buying experience and I despise the service at this dealer.