Not sure why there r so many bad reviews on here and I'm actually really surprised bc iv been seeing dr Tolan for almost a year now due to my chronic sinusitis and nodule on my thyroid. Sometimes I get taken back right away but sometimes I wait for a while, but that's with any doctors office so I'm not sure why ppl ever complain ab this... dr tolan and his staff are very nice and answer all my questions and I usually have a lot, haha. Anyway, my nodule had grown over double size the last few months so they had to take the right side of my thyroid, this whole experience couldn't have gone any better. I barely had any pain coming out of surgery and stopped my pain pills after 2 days. Just had my post op and my scar is healing very nicely. I am scheduled for my sinus surgery feb 7th (I had been putting this off for a while) but my mind is more at ease now knowing I'm in great hands.