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  • I've been a regular customer since Zap's took over the wash. I have had minimal issues until today. I thought that I would be cordially welcomed back for a rewash. I have 3 cars that get regular washings at Zappy's. I got the $5 wash but after my car dried today I noticed white spots all over the sides and back. The spots were really white like road salt and my car is grey. The front, hood, and roof were very clean. I know I did not run through a puddle on the way back home because when I took my other car to get washed I noticed there were none and the road was completely dry - very dry and sunny on 1/1/15. On closer inspection the water drops were all streaming down from the top of the doors - you could plainly see the water drops streaking DOWNWARD. That makes sense because Zappy's did not pre-spray the sides for the $5 wash. I took it back only an hour later a little after 4pm after sitting in my garage and drying. ---THIS IS THE REASON I GIVE THEM A 1 STAR: It's not about the wash, the $5 for a crappy wash, but rather it's the attitude of the Zappy's employee in refusing to make it right. The Zappy's employee said that I should have hand -dried it. I said I never hand dry my cars from Zappy's, I never had this issue before this, and that I come here a lot (I had just brought my other car through). The Zappy's employee then told me that I could have driven it anywhere after leaving the wash. I told him to look at the water streaks going downward and then all over the back...and that anyone can see the roads are completely dry (as the sun was shining brightly)!. (now how could I get downward streaking water spots if I drove it...and if the roads were wet how could the front be completely clean? Anyone knows you get road spray coming UP from the wheels when you drive it). The Zappy's employee then said that I ONLY GOT A 5 WASH and once I leave the wash they are not responsible, then told me I can exit the parking lot. I said OK and that I would call the manager tomorrow....he said that's good and that the phone number is online!!! Wow! It was clear the Zappy's employee did not care about a dissatisfied customer and plainly let it show.....making 3 separate EXCUSES ABOUT NOT REWASHING. So does Zappy's have a strict policy that forbids making it right no matter what??? I wonder why this guy cared so much about NOT making it right....Hmmm. Further, the employee did not even ask to see my receipt so he clearly had no intention to rewash. And you should know that Zappy's does not give receipts if you pay cash. Zappy's quality: I have purchased interior detailing services before and wondered why I did so because of the very average quality. So I don't anymore. My advice: get the $3 wash and nothing more. That way you won't be disappointed. ZAPPY'S SHOULD REQUIRE & TEACH EMPLOYEES TO CARE ABOUT CUSTOMERS BECAUSE CUSTOMERS KEEP THEM EMPLOYED!!! That would set them apart from mediocrity. Duh. Tomorrow I'll call their business office and see if THEY care to make it right. If they do, I will revise or repost this posting. So if it's not revised-reposted you will know their answer. UP TO YOU ZAPPY'S. UP TO YOU!
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