My kids and I arrived at MidiCi's on Friday around 6:15 and placed a to go order for 2 pizzas and 1 salad. I didn't walk out of there with my order until 7:20. I understand it was a busy Friday night, but that is an excessive wait time and although management was walking around (one greeting all of his friends as they came in) did not stop by any of the people that had been waiting for so long to apologize or offer anything to us except a glass of water. I received the salad about 20 minutes prior to my pizza (keep in mind my order was to go). I ordered the Italian salad because I wanted a salad with protein on it but sadly it had only 5 very thinly sliced pieces of salami as the only protein and literally only 4 tiny croutons (I counted because my daughter was so hungry I picked the croutons off to give her to hopefully hold her over until our pizza was done and we could go home to eat with my husband). My kids were starving, my dog was home waiting to be fed so at 7:09, I let the expediter (the only person who would make eye contact with waiting customers) know I had to leave to take my kids home, put my salad in the fridge and would return for my pizzas (thankfully I live close). When I got back she gave me my 2 pizza's which was right about 7:20pm. I left without any apology for the wait, or any incentive to return back. An offer of a free dessert, appetizer or even a fountain drink would have been a nice way to at least recognize the wait should not be that long (and if in their mind it is an appropriate time to wait, then they really should let customers know when they are placing their order that there is a longer than usual wait time upfront). This place has a lot of seating so it could be good for groups and families; however, they only have two pizza ovens which clearly is not enough for that much available seating.
Throughout our wait, my son kept reminding me it was worth it because we had eaten there a few days ago and the pizza was really good, very soft and fluffy dough. Not this time.. the Chicken Pesto pizza was cold and the crust on both was burnt and hard and of course my salad that really should have just been a house salad with the small amount of salami and croutons it had on it. Very disappointing and really no reason to return at this point.