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  • Absolutely horrible customer service. Have you ever had the business owner (I presume) of the restaurant yell at you? If you haven't, and don't ever want to, I suggest you avoid this place. Their food is decent for the value but holy moly I wouldn't ever come back here again. I paid for my Korean Ribs with rice and sides and was waiting in line. It was lunch time and so there was a crowd. Unfortunately, the ordering system was trash here at Est West, because we were all confused about when our orders would be called. I was standing literally in front of the employees on the other side of the food bar and just casually chatting with my friends, when the restaurant owner starts screaming: "HEY! YOU! IM TALKING TO YOU! STOP TALKING WHILE IN LINE! LISTEN FOR YOUR ORDER!!!" I looked at them, buried my desires to scream back because I have that much more civility, and stared at the other employees. So I asked them, "So, what am I supposed to be paying attention to?" You know what's hilarious though? I waited for a solid 3 minutes before my order was called. So wait...hold up. I paid YOU money, and you yelled at me? Haha good luck staying in business. It was a terrible experience overall. I will not come back, no matter how value the meals are.
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