I would have given them 5 stars as my son bought a car the other day and it was a good experience for the most part. The problem I am having is while there for several hours and having to use the women's restroom several time, I noticed which seemed odd to me that even though there was the usual metal coat hook behind the door, there was also a cheap plastic hook. Again, just thought it was odd. I am home that evening and with all the news about who can use what bathrooms and the dangers, etc... I just happened to run across an article about safety in bathrooms and people planting camera's in plastic coat hooks (and various places) just like the one that was in the stall I used several times the day I was there. This really bothered me as I did think having the 2 hooks in the stall was odd, made more sense after the article. So I call the General Mgr, and didn't tell him the issue, but just said I needed to talk to him about a concern. I also mentioned I was there yesterday with my son who bought a car, that was 2 days ago. Not feeling he was going to call I went online to chat with customer service. I told them I just thought they should check. For my safety and their other customers safety. They said they would call me after they follow up on this. Of course 2 days later I guess I will never know. Obviously not a concern to them, or appreciated the possibility as crazy as it sounds. I guess the only thing they care about is money and not the safety or concern of customer that just bought a car from them (my son) or a potential future customer (his mom).