Stopped in on a Sunday evening & it was practically empty. We ordered, paid, and the food was out within minutes...fresh and hot. Everyone ordered the Italian. The hot Italian tasted better than the cold Italian. When ordering you have the option of fries or chips. Beware if you have a peanut allergy because the fries are cooked in peanut oil. I think Penn Station is decent place for a quick bite. You won't have the most amazing sandwich ever but it definitely beats out subway.