The lady checking us in and the man sorting out the check in list seemed great, but since there was a line they were all really rushing. I just got a simple gel manicure and the guy I got just kind of smacked on the polish and threw my hand under the lamp as fast as he could. All of the tips are nearly bare and both of my thumb nails are painted unevenly and have bubbles. I'm sure if you go at a time their not busy and get someone willing to take their time you'll have a better outcome, but for what I paid I could've done better at home.