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| - My family and I went at 2:00 on a Sunday. We had to wait about 5 min at the door for someone to help us, even though many staff members walked past us. It seemed that since they closed at 3, the staff were more focused on completing their side work and going home, then dealing with customers. After we were finally sat it took so long (at least 20 min) before we were able to order. Once our food came 40 min after that, it was horrible, but the waitress never came back to check. They forgot one of my daughters food, I had to hunt someone down to go back and check and get it. By the time it came the rest of us were pretty much done. My other daughter kept saying her pancakes tasted weird. I flipped them over and they were completely burnt, like black, on the other side! I had a burger done medium, and it was horribly burnt and beyond well done. I can't believe they would let food out of the kitchen like that! I had to go to the hostess stand to get more napkins and again to ask for drink refills. A waitress never came around except to drop off our bill and kept walking. I found a staff member and asked to speak to a manager. The staff asked why and I told her my complaints. She said I should have told my waitress, I explained that she was no where to be found and I had to seek staff to get our food that never came, to get napkins, and to get drinks. She went to get the manger. After 10 min of waiting and being told she was on the phone and would be right out, our waitress appeared with a bill with 15% off. The manager didn't want to talk to me and decided to take 15% off my bill was how they were going to handle customer service issues. I will never go back to this place. Even with the %15 off, our bill was over $40 for 4 people. Terribly overpriced, horrible/non-existent service, and horrible food!
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