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  • By far my worst experience at Smash Burger, ever. You can look in my review history and see I don't normally write negative reviews, but this was absurd. From the time we got our receipt for a TO GO order and then got the food 27 minutes later and watching the bag we received, it sat on the counter for 20 minutes before we received it. That's understandable and all, but there were all to go people waiting and no one sitting down that ordered and instead of tending to the food that was waiting for him to bag it, he decided to take a 10 minute break to the rest room and when he came back, instead of tending to the food, he went and cleaned up tables that didn't have anyone waiting on them, with plenty of free open space and no one waiting that ordered for there instead of to go. Normally I'd be reasonable, but this is NOT the Smash Burger experience I've come to know. Not only that, they forgot toppings on each burger, two toppings a piece were left off and everyone's fries were soggy. Something needs to change, because there were a lot of frustrated people waiting on someone to hand their food that was already ready because the employees didn't realize that their first priority is food. Never coming back to this location again.
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