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  • This review is based on quality of pricing, not services or materials. Against my better judgment, made an appointment. I had doubts about their claims to begin with, but my husband insisted it was probably a place that made it up in volume. Couldn't have been more wrong. The pricing was outrageous! First of all, let me say that the salesman was very nice and polite, but at the same time, they have some heavyhanded tactics. He showed us some samples, and was not very excited about any of them, they all seemed lackluster. He kept telling us this was overrun from very expensive hotels and offices and we were lucky they had enough to cover our order. Once we received the price, we were stunned, even after the senior discount and veterans discount. We told him that $11,000 was above our budget, and he called his supervisor, who took a little bit off the price. We said still too high, so he called the supervisor again who said we could receive another discount but we needed to move the furniture ourselves. Did I mention we are seniors - my hubby is over 70! I didn't think that was really a nice way to treat your customers. We went with another company, and couldn't have been more pleased. Their samples wowed us, they undercut the baseboards so it is a clean look, not just putting quarter round, which is what Express would do. In addition, Express said they would match the quarter round as closely as possible, but couldn't guarantee a precise match. In addition, our transitions were grouted to match the tile abutting it and it is a smooth transition, not a piece of wood placed at the transition like Express would do. Our furniture was moved for free also, and it cost us $7,500. I would recommend doing your homework before signing on.
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