Let me start off by saying the result was near perfect. I'm happy with my nails. Therefore this would have deserved 5 stars. But here's why I had to deduct a few.
He was SO rough, he burned me a few times and cut me with the drill. I wasn't bleeding yet but he made sure I kept one eye open lol. His technique was good (despite the scariness of it), he took care of the lifted spots and he filled my gels in thin layers. But throughout the process he was violently smacking my hands around to 'signal' when he wanted me to put it under the light to dry or when he wanted to flip my hand over so he can file under the nails. He obviously has been doing this for a long time and he's good at it, but DAMN wtf was he in a rush for.. Or wtf was he on? Lol I was nice enough to tell him it's okay because he noticed I flinched, but then he continued to attack my cuticles with the buffer and leave deep dents in my nails. -2 stars.
But here's what took the cake. One of the workers walked around me, stopped a few times to take a good look at me then proceeded to make comments about me in Vietnamese. A language that I speak. Oh but I guess she didn't know that? Or she's just so used to trash talking on people all day that she doesn't know how to hold back? It was totally uncalled for and without reason. Minus 2 more stars for being unprofessional and flat out rude.
My tech was nice, he apologized for the cuts and for his coworker's distasteful personality. (While paying I mentioned that I understood what she said. Lol @ his face turning green.) It was still pretty much a bad experience but like I said in the beginning, the results are nice. And this place stays open later than most nail salons. I think I would have toughen it out and be a regular here if that woman kept her mouth shut. I have zero tolerance for using a non-English language to attack people and trash talk when they're not even your customer, your comments are irrelevant, and when the customer is still within the salon! Smh...