We lived in LVH, a hotel in Paradise. They just ignore people who do not live on the strip. We were supposed to leave at 10am and return by 3pm. The shuttle didn't show up on time and we waited more than half an hour. After several calls, the shuttle finally shown up and drove us to the bus. And when we returned, the bus driver spent 1.5 hrs on the strip and dropped us off after all the other clients. I'll never try their service in the future.