Although this place says they know how to cut curly hair, my hair was mercilessly chopped, much shorter than I asked for, and despite having a picture with me, my requests were ignored. It was so bad that Shana re-washed it, to remove the cream, and then recut the back the way it had been before. She created crazy curls and when I said I did not want them--my wavy hair was enough--she dried it and straightened it (until it was frizzy) and then had to do the re-wash and cutting adjustments. I feel like a shorn sheep! It is way too short (3-4 inches cut and not the 2 inches I requested). She promised to not cut it too short, but kept cutting. I told her I had a family event to go to and now I'm distressed at the way I will look at this event. Very depressing!